Terms & Policies

 

RESERVATION POLICIES:

Upon purchasing and reserving our services for a specific date you will receive a confirmation email with the date, time and total of your bill.  In this email you will also have links to add this appointment with Wedding Wellness to your iCal, You can return back to this email to finish paying your bill as well.

To reserve our services for a specific date we require a 25% deposit of your total initial purchase.   If you do not know exactly what you want, but know you want a specific date, then you will need to email us so we can take care of the required deposit. 

We want the day of your appointment to be as relaxing as possible, therefore, we request pay your remaining balance 48 hours before the day of your first appointment.

If you are booking your wedding within 60 days prior to the wedding date, payment is due IN FULL within 24 hours of booking.   If payment is not made within 24 hours of the booking then, the date and time will be released for re-booking.

If we are already booked on the date you want to reserve, please call or send us an email so we can find an accommodation for you.

security deposits:

We offer the option of a $350 deposit to reserve your date.  This amount will be put towards your bill once you decide on the services you want to book with us.  There is a $50 non-refundable fee.

Travel Fees:

Appointments 25-39 miles from our Round Rock location require a $40 travel fee.

Appointments 40 miles or more from our Round Rock location require a $300 minimum purchase of our services and a $80-$100 travel fee.

CHECK-IN:

You will receive an email from Wedding Wellness 1 week before your appointment. We will check-in with you to review your order, address, location and any other specifics we need to know before arrival.

FACILITIES:

We bring everything to you to provide our services accordingly.  We ask that you take a glance at your space to calculate that we can fit a 6ft x 2.5ft massage table with walking space around the table. For couples massages we need space to fit 2 of these with ample walking space around the table.  For chair massages we need a smaller area of 4ft x 4ft.

Sharing Policy:

Group and Chair wellness services: 

These services can be used by more that 1 guest.  Group Wellness services can be shared by a maximum number of guests equal to the pack purchased.  Chair Wellness services have a maximum of 3 guest per hour.

MEDICAL CONCERNS:

In order to give you a relaxing and therapeutic session, please let us know in your initial email if you or any of your guests have any medical conditions we need to know about.  This includes any allergies to lotions or oils; for our base oil we use Jojoba oil for all our services.

Gift Cards:

Please select a date and service with us as soon as possible to reserve your preferred day. Our gift cards have an expiration of 6 months, unused gift cards are non-refundable.

Refund and CANCELLATION POLICY:

Because of the nature of our mobile services, we require a cancellation notice.  Contact us via email or phone so we can follow-up with the next steps of rescheduling or a partial refund.  In the case of an emergency we accept a 24 hour cancellation phone call to 512-402-2669.

Because of the nature of our business, We will gladly refund your bill in full if cancelled 60 days before the date of your appointment. 

If cancelled 2 weeks before the date of your first appointment we will refund 50 % of your bill.

If cancelled 72 hours before the date of your first appointment we will refund 25 % of your bill.